Refund policy

Last Updated: August 25, 2026

At Never Normal, we want you to receive your order in the best possible condition. To keep our process simple and transparent, we do not offer returns or refunds for purchases.

However, we offer exchanges for eligible size-related issues, damaged or defective products, and incorrect products, subject to the conditions outlined below.

1. Exchange Policy

Never Normal does not accept general returns or provide refunds for products purchased through our website.

Exchanges are available in the following cases:

The customer requires a different size.
The product received is damaged.
The product has a manufacturing or printing defect.
The wrong product was sent.
The product received is materially different from the product ordered.

All exchange requests are subject to the conditions and verification requirements outlined in this policy.

2. Exchange Request Timeframe

Exchange requests must be submitted within 2 days of delivery of the order.

Requests submitted after 2 days may not be accepted.

To request an exchange, contact us at:

Email: info@nevernormal.co.in

Please include:

Order number
Reason for exchange
Clear photos of the product, where applicable
Video evidence, where applicable

Providing clear information and photos/videos helps us process your request quickly.

3. Conditions for Exchange

To be eligible for an exchange, the product must:

Be in its original condition.
Be unused, unworn, and unwashed.
Have all original tags and labels attached, where applicable.
Not have been intentionally damaged or altered by the customer.
Be returned in the condition requested by our team, if the original product needs to be sent back.

We may reject an exchange request if the product has been worn, washed, altered, misused, damaged by the customer, or shows signs of normal wear and tear.

4. Size Exchange

We offer size exchanges if the size received does not fit as expected.

Customers may request an exchange for another available size within 2 days of delivery.

For a size exchange:

The product must be unused, unworn, and unwashed.
Original tags and labels must remain attached, where applicable.
The exchange is subject to availability of the requested size.
Customers may be responsible for applicable exchange shipping charges.
Only one size exchange request per order may be permitted.

Please refer to the size chart provided on the product page before placing your order to select the most suitable size.

Size exchanges are subject to product availability.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery.

After reviewing the information and evidence provided, Never Normal may offer:

Replacement with the same product
Exchange for an equivalent product, subject to availability

The final resolution will be determined after verification of the issue.

6. Product Condition & Verification

Never Normal reserves the right to request additional photos, videos, or other information necessary to verify an exchange request.

In some cases, we may require the original product to be sent back to us for inspection before an exchange is processed.

If the product is required to be sent back, we will provide the necessary instructions after the exchange request has been approved.

Please do not ship any product back without receiving instructions from Never Normal.

7. Exchange Shipping

For exchanges due to size or fit, the customer may be responsible for applicable shipping or exchange charges.

If the exchange is approved because:

The product was damaged before or during delivery
The product had a manufacturing or printing defect
The wrong product was sent
The error was caused by Never Normal or our fulfillment partner

Never Normal will bear the applicable shipping cost associated with the approved exchange.

If the issue is determined to be caused by customer handling, misuse, washing, alteration, or accidental damage, the exchange request may be rejected.

8. No Returns or Refunds

All purchases are final. Never Normal does not offer refunds or general returns.

We do not accept returns or provide refunds for:

Change of mind
Personal preference
No longer wanting the product
Ordering the wrong product
Products that have been worn, washed, altered, or damaged by the customer

Size exchanges are permitted as described in Section 4 of this policy.

Exchanges for damaged, defective, incorrect, or size-related issues are subject to the conditions of this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

9. Size & Fit

Please carefully review the size chart provided on the product page before placing your order.

If the size you ordered does not fit, you may request an exchange for another available size within 2 days of delivery, provided that the product is unused, unworn, unwashed, and in its original condition.

Size exchanges are subject to product availability and applicable exchange shipping charges.

We do not provide refunds for size or fit issues.

10. Order Cancellation

Orders may be eligible for cancellation only before they are shipped.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

Since we do not offer general returns or refunds, customers should carefully review their order details before completing the purchase.

11. Exchange Process

To request an exchange:

Step 1: Contact us at info@nevernormal.co.in within 2 days of delivery.

Step 2: Provide your order number and the reason for the exchange.

Step 3: Provide photos/videos if requested by our team.

Step 4: Wait for our team to review and approve the exchange request.

Step 5: If approved, follow the exchange instructions provided by our team.

Step 6: If required, send the original product according to the instructions provided.

Step 7: Once the exchange is processed, the replacement product will be shipped to you.

Please do not send any product back before receiving confirmation and instructions from Never Normal.

12. Exchange Availability

All exchanges are subject to product availability.

If the requested size or replacement product is unavailable, Never Normal may offer an alternative available size or equivalent product at its discretion.

Refunds will not be provided in place of an unavailable exchange, except where required by applicable law.