Refund policy
Last Updated: May 31, 2026
At Never Normal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, the item must:
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Be unused, unworn, and unwashed
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Be in its original condition and packaging
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Include all original tags, labels, and accessories
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Be returned within 2 days of delivery
Items returned without prior approval or that do not meet the above conditions may not be accepted.
To initiate a return request, please contact us at info@nevernormal.co.in with:
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Your order number
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Reason for return
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Photos/videos if applicable
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
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Products marked as Final Sale or Non-Returnable
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Customized or personalized items
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Gift cards
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Used, washed, or damaged products caused by customer handling
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Items returned without original packaging or tags
For hygiene and quality reasons, certain categories may also be excluded from returns.
3. Return Timeframe
Customers must request a return within 2 days from the date of delivery.
Returns requested after this period may not be accepted.
Once your return request is approved, the product must be shipped back within 7 days.
4. Exchange Policy
We offer exchanges for eligible items subject to product availability.
Exchanges may be requested for:
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Size issues
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Damaged products
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Incorrect items received
If the requested replacement item is unavailable, customers may receive:
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Store credit
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Refund
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Alternative product option
Exchange requests must follow the same eligibility conditions as returns.
5. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Processing time may take 24 hours
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Banks or payment providers may require additional time to reflect the refund
If your refund is delayed, we recommend contacting your payment provider or bank first before reaching out to us.
Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
6. Damaged, Defective, or Incorrect Products
If you receive:
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A damaged product
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A defective item
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The wrong item
please contact us within 2 days of delivery at info@nevernormal.co.in.
To help us resolve the issue quickly, please provide:
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Order number
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Photos/videos clearly showing the issue
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Description of the problem
After verification, we may offer:
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Replacement
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Exchange
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Full or partial refund
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Store credit
depending on the situation.
7. Return Shipping Costs
If the return is due to:
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Incorrect product sent
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Damaged or defective item
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Our fulfillment error
Never Normal will bear the return shipping costs.
If the return is due to:
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Size preference
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Change of mind
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Personal preference
customers may be responsible for return shipping charges.
Original shipping fees (if any) are generally non-refundable.
8. Return Process
To initiate a return:
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Contact us at info@nevernormal.co.in
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Wait for return approval and instructions
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Securely pack the item in original packaging
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Ship the product to the provided return address
Please do not return products without prior authorization, as they may not be accepted.
9. Cancellation Policy
Orders may be canceled before they are shipped.
Once an order has been dispatched, cancellation requests may not be possible and customers may need to follow the return process after delivery.
10. Contact Information
For return, refund, or exchange-related assistance, please contact:
Never Normal
Email: info@nevernormal.co.in
We appreciate your trust in Never Normal and are committed to providing a smooth and reliable shopping experience.