Shipping policy

Last Updated: May 31, 2026

Thank you for shopping with Never Normal. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 24 hours after payment confirmation.

Orders are processed on business days only (excluding weekends and public holidays). During high-demand periods, sales, or holidays, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a confirmation email or SMS with tracking details.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping
Local Delivery (if applicable)

Shipping options available for your order will be displayed during checkout based on your location.

3. Delivery Timeframes

Estimated delivery times are as follows:

Metro Cities: 6-7 business days
Other Cities & Towns: 8-10 business days
Remote Areas: 11-14 business days

Please note that delivery timelines are estimates and may vary depending on:

Courier partner operations
Weather conditions
Public holidays
Government restrictions
Unexpected logistical delays

Never Normal is not responsible for delays caused by external courier services or circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated based on:

Delivery location
Order value
Shipping method selected

Shipping rates will be displayed at checkout before payment confirmation.

5. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email or SMS
Tracking ID / AWB number
Courier partner details

Customers can track their shipment using the tracking link provided in the shipping confirmation message.

If you do not receive tracking information within 24 hours, please contact us at info@nevernormal.co.in.

6. Delivery Issues and Delays

If your order is delayed, lost, or marked as delivered but not received, please contact us immediately.

While we will do our best to assist you, customers are requested to:

Provide accurate shipping information
Ensure someone is available to receive the package
Contact the courier partner if necessary

[STORE NAME] is not liable for:

Incorrect delivery addresses provided by customers
Failed delivery attempts due to customer unavailability
Delays caused by natural disasters, strikes, customs issues, or unforeseen events

7. Damaged or Incorrect Orders

If you receive:

A damaged product
An incorrect item
Missing items

please contact us within 2 days of delivery with:

Your order number
Photos/videos of the issue
A brief description

We will review the issue and provide an appropriate resolution as quickly as possible.

8. International Shipping

[STORE NAME] [DOES/DOES NOT] offer international shipping.

If international shipping is available:

Delivery timelines may vary by country
Customers are responsible for customs duties, taxes, or import charges imposed by their country
International shipping charges will be displayed during checkout

Please note that customs clearance procedures may cause additional delays beyond our control.