Terms of service

Last Updated: May 31, 2026

Welcome to Never Normal. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. General Conditions

By using this website, you confirm that:

You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes and in accordance with these Terms.

Never Normal reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if any misuse, fraud, or violation of these Terms is suspected.

2. Account Terms

When creating an account on our website, you are responsible for:

Maintaining the confidentiality of your account credentials
Restricting access to your account
Ensuring all information provided is accurate and updated

You agree to accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts found to be involved in fraudulent, abusive, or unauthorized activities.

3. Pricing and Payment

All prices listed on the website are displayed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

Modify product prices without prior notice
Correct pricing errors or inaccuracies
Cancel orders placed with incorrect pricing

Payments are processed securely through third-party payment gateways. By placing an order, you authorize us to charge the applicable amount through your selected payment method.

Never Normal shall not be liable for payment failures caused by banks, payment gateways, or technical issues beyond our control.

4. Product Descriptions

We strive to ensure that all product descriptions, images, sizes, and details are accurate and up to date. However:

Minor variations in color, texture, or appearance may occur due to photography, lighting, or screen settings.
We do not guarantee that product descriptions or website content are completely error-free.

If a product received differs significantly from its description, customers may contact us for assistance.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance. All orders are subject to verification and availability.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per customer
Cancel orders suspected of fraud, resale, or unauthorized transactions

If your order is canceled after payment has been processed, the applicable refund will be issued to your original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within 7 business days unless otherwise stated.

Delivery timelines may vary depending on:

Customer location
Courier availability
Public holidays
External logistical factors

While we work with trusted courier partners, Never Normal is not liable for delays caused by shipping carriers, natural events, strikes, or unforeseen circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for failed deliveries caused by incorrect or incomplete addresses.

7. Returns, Exchanges, and Refunds

Customers may request returns or exchanges in accordance with our Return Policy.

To be eligible:

Products must be unused, unworn, and returned in original packaging
Requests must be initiated within 2 days of delivery

Refunds, if approved, will be processed through the original payment method within 2 business days.

We reserve the right to reject return or refund requests if:

Products show signs of use or damage
Return conditions are not met
Fraudulent claims are suspected

Certain items, including customized or limited-edition products, may not be eligible for return or exchange.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Product designs
Images
Graphics
Text
Branding elements

are the intellectual property of Never Normal and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use of our content may result in legal action.

9. Prohibited Uses

You agree not to use the website:

For unlawful or fraudulent purposes
To violate any applicable laws or regulations
To distribute malware, spam, or harmful code
To interfere with website security or operations
To infringe upon our intellectual property rights
To harass, abuse, or harm other users

Violation of these Terms may result in suspension of access and possible legal action.

10. Limitation of Liability

To the fullest extent permitted by law, Never Normal shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Delays or interruptions in website availability
Technical errors or inaccuracies
Third-party service failures

Our maximum liability for any claim arising from a purchase shall not exceed the amount paid by the customer for the relevant product.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, or services. We are not responsible for:

Third-party content
Privacy practices
External website functionality
Transactions conducted outside our platform

Customers are encouraged to review third-party terms and policies separately.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

14. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice.

Changes will become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.